Last updated: April 08, 2025

This Returns and Refunds Policy governs the return of cosmetics products and the processing of refunds for orders placed through BESSO Spółka z ograniczoną odpowiedzialnością (“the Company”). Our policy complies with Polish consumer rights regulations and EU directives, while addressing the unique hygiene and safety requirements of cosmetics.

1. Eligibility for Returns

1.1. Condition of Goods

  • Unopened Products:
    Cosmetics must be returned in their original, sealed condition and packaging to ensure safety and hygiene.
  • Opened or Used Products:
    Products that have been opened or used (e.g., broken seals on makeup, creams, or similar items) are typically not eligible for return, unless they are defective, damaged, or not as described.
  • Damaged Items:
    Items that arrive defective or suffer damage during shipping are eligible for return upon verification.

1.2. Timeframe

  • Standard Returns:
    Unopened cosmetics products can be returned within 14 days from the date of receipt.
  • Defective or Damaged Items:
    Claims for defective or damaged products must be reported within the same period and include appropriate documentation (e.g., photographs).

1.3. Exclusions

  • Hygiene and Safety Exceptions:
    For hygienic reasons, products that have been opened or unsealed for non-defect reasons are non-returnable.
  • Customized or Special Orders:
    Customized cosmetics or special orders are non-returnable unless the product is faulty or does not match the description.

2. The Returns Process

2.1. Initiating a Return

  • Contact:
    To request a return authorization, contact us via email at [email protected] or through your account dashboard.
  • Required Information:
    Please include your order number, a detailed explanation of the return reason, and any supporting evidence (e.g., photos of defects).

2.2. Inspection and Approval

  • Verification:
    Once we receive the returned cosmetics, our quality control team will inspect the products to ensure they meet the return criteria.
  • Notification:
    You will be informed of the outcome of the inspection and whether the return has been approved.

2.3. Refund Method

  • Method:
    Approved returns will be refunded via bank transfer to the account provided during your purchase.
  • Deductions:
    Any administrative fees permitted by law may be deducted from your refund amount.

3. Cancellation of Orders

3.1. Prior to Dispatch

  • Cancellation:
    Orders can be cancelled without penalty if the payment has not been confirmed. All cancellation requests must be made in writing via email or through your account dashboard.

3.2. After Dispatch

  • Return Process:
    If your cosmetics order has already been dispatched, please follow the returns process outlined above once the product is received.

4. Legal Rights

This policy does not affect your statutory rights under Polish and EU law. Should you feel that your consumer rights have been compromised, you are entitled to seek redress through the appropriate channels.