Last updated: April 08, 2025

This Shipping Policy explains how BESSO Spółka z ograniczoną odpowiedzialnością (“the Company”) manages the delivery of cosmetics orders in accordance with Polish consumer protection and EU e-commerce regulations.

1. Delivery Coverage

  • Domestic Deliveries:
    • We deliver cosmetics within Poland and other approved regions as specified during the checkout process.
  • Excluded Territories:
    • Orders for cosmetics will not be accepted from or delivered to individual customers in Germany, Latvia, Lithuania, Estonia, Spain, and Ireland. Customers in these regions should contact the official local distributors.

2. Order Processing and Timeframes

  • Processing:
    • Orders are processed once payment via bank transfer is confirmed.
    • Typical order processing occurs within 2 business days.
  • Delivery Estimates:
    • Estimated delivery timeframes are provided at checkout and may vary by destination and shipping method, but normally takes up to 5 business days.

3. Shipping Costs and Methods

  • Cost Calculation:
    • Applicable shipping fees are calculated at checkout based on the destination and the chosen shipping method.
  • Carrier Information:
    • We collaborate with reputable carriers to ensure secure and prompt delivery of our cosmetics.

4. Risk and Title Transfer

  • Risk Transfer:
    • The risk associated with the cosmetics products passes to you once the goods are handed over to the carrier.
  • Title:
    • Ownership transfers in accordance with applicable consumer protection legislation.

5. Contact Information

For any inquiries regarding shipping of cosmetics orders, please contact our customer service at [email protected].